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Businiess name:
Franks Automotive Inc
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Review by:
citysearch c.
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Review content:
My name is not Julissa, it is Karla. I asked them to change that like three times. O brought my car in for a new alternator and was appalled at the ridiculous quote. I definitely would have been ripped off if I hadn't purchased my parts elsewhere and had you guys install it. But the worse part was the customer service given by, I believe his name is Robert. He is an older Hispanic man with a feet mustache. I had previously been helped by Tony and Bob and they were very kind, but this other employee was extremely rude to my face. Not only did he not know how to deal with an upset customer over the phone (he hung up on me), but he lost his cool when I asked how much longer the car would take. I had a 3:30 class that afternoon and it was already 3:00 and when I asked for a time frame, he refused to give me one and sternly said they were working on it several times. I only asked twice, the second time you could hear him losing it on the other side of the dealer screaming that he had already told me they were working on it. He was not understanding at all and when I confronted him about what he said over the door he acted like he had no clue about what I was talking about. This guy was a real piece of work to deal with in every interaction. Your customers pay to have a good experience at your shop, customer service is a big contribution to that experience. The lack of good customer service spoiled my experience.
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