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Businiess name:
Boostability
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Review by:
Guest
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Review content:
I signed up for Boostability's SEO service back in November 2012. You will be under contract for three months. I was told many things by the sales person, which I find out later was just a bunch of lies. I didn't see the dashboard move a blip. It was a flat line through out the first two months. By the end of the second month I decided to cancel my service. Why pay for something that is not producing results..right? I followed their protocol and sent my email well before the 10 day time limit. Once I sent the email, I received a call from an account rep trying to keep my business. I expressed my concerns and discontent, and understood I would not get a refund. The plan was to finish out my contracted month, (since i have to pay for it anyways) and then have the account cancelled. Well here comes month four and I was charged...let me tell you...not too happy about this. I called all the contact names that I had been dealing with previously. I was not able to reach any person I had been speaking with previously. I had their numbers, but new people were at the other end of the line. How shady is that? A new account representative contacted me. She was very nice, very professional, and unfortunately received the brunt of my discontent. She advised me that she needed the email, I had sent. So, I resent the email. She stated she could not find that email in her system. Basically feel like I am being called a liar. I had a simple request, reverse the $200 charge, apologize for the inconvenience and we can move on. Nope, I now have to proceed with an overcharge claim with my bank to get my money back. This company in my opinion is not good to do business with. I never saw any changes in my dashboard, they told me there is no guarantee and that they change their approach based off what they see, and if you are not happy about results, they still charge you and make cancelling the service a nightmare.
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