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Businiess name:
Paulino Gardens
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Review by:
citysearch c.
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Review content:
Spending a week dialing a dozen times daily, when you've been told to ""call and check if it has come in on the thursday truck..."" is simply not acceptable. When I finally got through (no, my plant did NOT come and they didn't know when they'd get any) I was told they were too busy to answer all the phone calls and if they had an answering machine, they'd never get any work done. HELLO, customer service IS your work. \r
\r
Not everyone lives in the metro area. Some of us have to drive 20 minutes just to get to the outskirts of Golden! Of course we're going to phone before we drive 75-100 miles just to check to see if you have something in stock. But getting a fax whine, or a message that tells us the hours and then hangs up on us is simply BAD CUSTOMER SERVICE. I've found snotty attitudes from workers at the store (in particular the guys) when I've gone in. All I can say is that I'm NEVER going back there. There are other places with friendlier workers. Try Timberline, Echters or O'Tooles. \r
For an amazing selection of varieties of individual species in a greenhouse, try Timberline. They also have the best bonsai selection around. Echters has a great selection of bonsai starts, and very good selection of other plants, as does O'Tooles. O'Tools probably has the better selection of seeds, followed by Echters.
Pros: Big,
Cons: Snotty help, Aphids and whiteflies on plants inside greenhouse, not helpful.
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