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Businiess name:
German Motor Works
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Review by:
citysearch c.
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Review content:
I will try and be brief and to the point since Michael the owner and Chris his well-trained assistant are so good at the gift of ?Gab?\r
On October 8th I called German Motor works and explained to Chris my vehicle problem with suspension Michael the owner went on to boast how he was only one of two shops in the metroplex with a 175,000 computer diagnostics computer authorized by Mercedes Benz. I agreed to take my car to him\r
I took my vehicle there on October 12th after 4 days of no word from them I called to enquire and Chris his assistant told me they had ?Diagnosed ? the vehicle needed a part that would cost me $ $1,180 to replace , I asked twice if he was sure that was it and they said yes I then agreed and they replaced it , They called me to tell me the car was ready I went to the shop and paid, got into the vehicle , started it and lo and behold the same problem was still there , they had reset the code in the hope it would at least get home before it indicated, and I would not notice but that?s not easy with Mercedes. \r
I left the car there and again after a week I had no word from them and when I called twice and went there physically, I was told there was something else wrong. I was told I needed to replace a leaking strut for an additional $,1100 I asked why when he knew very well all my struts had a lifetime warranty which I?m sure he thought I did not know but wanted to bilk me for an additional $1100 while he gets the strut on warranty. I had the strut replaced but still no fix. So I?m sure that was a lie. Another week later he told me I actually needed a special part from Mercedes Benz that was taking too long, still no fix, Finally he told me that in fact I needed to replace two additional struts and that they were ordering them from the manufacturer on warranty, and they were on the way, a day later they called and said I?m the one who actually has to get them because the warranty is in my name.\r
Bottom line I was fed up and on November 2nd I had the car towed away from these Incompetent persons. A week later my car is back on the road, Over and above this we found out that the car was missing parts that German Auto works removed and refused to return. They also refused to refund the false charge.\r
They are seasoned liars and well versed at it. I would not trust them with an oil change. The number of cars in the lot should say enough. I wished I had read the reviews before I took it there.
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