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Businiess name:
The Home Depot
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Review by:
citysearch c.
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Review content:
On Thanksgiving, I placed an online order for a front loading washer and dryer. I could not buy a matched set because the white washer I wanted to buy had a message attached to it saying it would not be available for over 90 days, therefore I had to buy a white dryer with a red washer. I should mention that the red washer was $100 more than the white one. The next day I went online to search for the pedestals. I found that the white washer was NOW available, so I contacted Home Depot to see if they could replace the red washer with the white washer. Spending a total of close to 3 hours waiting, and then finally speaking with a representative, I was told that Home Depot does not have a policy for modifying orders. I would have to either wait 72 hours (the sale would be over by then) for them to give me a credit for the red washer, or purchase the white washer along with the red one and the dryer. My credit limit would not allow this so I was told to speak to someone in New Accounts abou
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