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Businiess name:
Pipe Wrench Plumbing, Heating & Cooling, Inc.
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Review by:
citysearch c.
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Review content:
The technician arrived on time and was rude when he found out I was using a coupon. He reluctantly preceeded to attempt to unstop the clogged drain. He was unsuccessful and clearly frustrated and was excessively rough with his attempts. In his attempts he broke a pipe in the wall behind my cabinet which was discovered after a second plumber was called to do the job. When your technician was unable to unstop the drain and clearly needed to access the cleanouts in the crawl space he stated "there is no way I'm doing this for what the coupon says'". At that point I asked him if he could examine the drain by camera to locate the occlusion as had been listed on the coupon mailer. He said "I don't have a camera." At this point I told him his services were no longer needed and he proceeded to charge the amount on the coupon despite his inability to unclog our drain. I asked him to wait in his truck while I contacted your dispatcher, I contacted the dispatcher who said she would have the supervisor call me. I am still waiting on that call. I am assuming his superiors told him to charge me a reduced amount ($50). I paid the fee and promptly called a real plumber. The second plumber unstopped the drain via the cleanouts in less than 20 minutes. That charge was $50 but it cost an additional $300 to locate and repair the pipe which was broken by your technician. In summery this technician is at the least incompetent and your customer service is seriously lacking. You can read this review on YELP and Angie's List. I invite you to call me to discuss this issue. Failure to do so will only support my opinion.
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