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Businiess name:  Dee's Doggie Den
Review by:  citysearch c.
Review content: 
I reecently took my two dogs to Dee's Doggie Den to get groomed. I am new to the area and found this place on the internet. When I arrived, Dee (the owner) asked for their shot records. I did like that these records were needed, but I was not informed of this before hand. I said I had their rabies tags along with their vets number, so she could call. After making me feel like I had done something wrong and giving my a horrible attitude for no reason at all, she called the vet and it took all of 1 minute to get the information. Throughout this altercation I said, ""Just forget it, I will take them somewhere else you are making me feel like I have done something wrong."" She responded back with, ""Do you really want to do that?"" For some reason, I let this go, and said no, I really need them groomed and don't know anywhere else to go. Dee just made me feel like I was a nuisance to her and her day. This is NOT how you treat people. I thought oh well, at least I am getting my boys groomed. She told me they would be ready at 2 PM after her throwing a fit because I could not pick them up at the time she assigned without me knowing. I arrived at 2 PM on the dot. I paid and someone from the back came in and said, ""Which two schnauzers, we have four?"" I thought, are you serious, you don't even know which dogs are mine? I guess they finally got it sorted out and someone came back and told me it would be a while. I asked how long, oh about 10 minutes, one of them is wiggling a lot. After 10 minutes later, guess who still wasn't ready. Finally one of my dogs came out, and we patiently waited for the other. I finally left with both at 2:45!! I thought it couldn't get any worse. I got home and observed the ""grooming,"" and noticed they did the worst job I have EVER seen. They had patches of hair missing, their facial hair was uneven and matted, they had mounds of hair that hadn't even been touched. Overall, this place ruined my day and my dogs appearance on top of that! Pros: NONE!!!! Cons: customer service, grooming department, etc.

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