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Businiess name:
Just Tires
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Review by:
citysearch c.
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Review content:
All I wanted was a quick oil change...\r
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...so after checking reviews I called Just Tires in Orange. Wilson said if I made an appointment he could handle the oil change when I came in so I booked 6:00pm.\r
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I showed up at 5:55pm, filled out the paperwork and took a seat. 25 minutes later I decided to check to see how close they were to finishing so I went to the service desk. I waited a minute but no one came to help. The manager saw me from the parking lot and gave me a nod. Still no one came to help. 5 minutes later the manager showed up and said he would check on my vehicle. He came back and said it would be another 15-20 minutes! When I objected that a simple oil change shouldn't take that long he said, ""There were other vehicles ahead of yours."" I replied that I had a 6:00pm appointment and if he's going to take appointments then he needs to honor them - not put walk-ins ahead of those previously scheduled. He gave me a blank stare and said he would see what he could do. And that was the last I saw of him.\r
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Another five minutes later Wilson returned and said all they had to do was check the alignment and they would be done. The alignment?! All I wanted was an oil change! So I told him to stop doing anything not related to an oil change and get me out of there. It took another 10 minutes but I finally got keys in hand. It was a 55-minute ordeal that Valvoline or Jiffy Lube could have handled in 15 minutes. Just plain incompetence! And not even an apology! I will never return or recommend this store and its messed up customer service.\r
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Just Tires should stick to...well, just tires!
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