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Businiess name:
Amanda Dixon - State Farm Insurance Agent
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Review by:
citysearch c.
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Review content:
As a perspective client, I was TOTALLY OFFENDED by the service i received at this office and with this agent. Mrs. Dixon herself was very professional and courtesy. However, those in her office with her were very rude and unprofessional. My rate increased on my policy. I was never notified via mail or email about my pending cancellation. I reached out because i had never received a request for payment. When i did reach out, i was told that it was being increased due to a traffic violation from 2014. I called to see if someone could work with me due to i didn't get paid until the following Friday.. i asked if a extension could be granted based on i wasn't notified about the increase until 3 days before my cancellation date. The office manager on the phone INSULTED me not ONCE but FIVE TIMES. She stated and i quote, ""WELL IF YOU CAN'T AFFORD THE INSURANCE MAYBE YOU NEED TO GO ELSEWHERE! As someone who was looking to change to state farm insurance, i found that VERY DISRESPECTFUL and showed LACK OF EMPATHY! That person didn't know my financial situation or what i COULD OR COULD NOT afford! BASED ON THIS EXPERIENCE, I WILL NEVER, EVER APPLY FOR STATE FARM AGAIN. i wouldn't recommend anyone that ISN'T AFFLUENT to apply either as YOU MAY NOT BE ABLE TO AFFORD IT!
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