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Businiess name:
Clovis Glass
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Review by:
citysearch c.
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Review content:
This complaint resides when the company Clovis Glass was contracted to drill 2 holes on the same side of the aquarium. The employee drew the holes on each side of the aquarium in front of me. The wholes drilled were on one side of the tank the back. both holes were marked equal distance from the edge of the aquarium. I prepaid for the holes at 40 dollars. The worker stated he would have these holes drilled by the end of Friday 3.20.2011. No phone call on Friday so I came in to the store on Sat and the holes were not drilled where they were marked instead 1 hole was drilled on the front of the aquarium and the other hole was drilled on the back of the aquarium. These holes were explained to the worker as drain holes for the aquarium. The holes have now ruined the aquarium and DAN the manager states he will not do anything about the problem and that he will not fix the problem or purchase another tank to fix the problem. Infact he acted as he could care less that he had destroyed my tank and that it was my problem now.\r
I am very dissappointed in the way this Company handles mistakes by its workers with no liability or concern for the consumer. No money was returned and my product was ruined. \r
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Consumer's Desired Resolution:\r
I would like to have the front glass of my aquarium replaced and a second hole drilled on the back of the aquarium where it should have been.\r
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BBB Processing \r
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