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Businiess name:
Pep Boys
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Review by:
citysearch c.
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Review content:
Not at all thrilled with the service I received today. After having my vehicle towed to their location, I attempted to register my vehicle for service to get it repaired. After waiting 20 minutes for someone to register me outside, I proceeded inside. Walked right up to an empty counter where a gentleman was standing told him why I was there and that I had called beforehand to let them know my vehicle was coming. He then tried to look up my vehicle to get it registered but it would not pull up in their system, no big deal?Right? Wrong! \r
He then stated that since it would not pull up he could not get the vehicle serviced and I would have to wait for a manager to get back from lunch. Completely Puzzled by now!!!! I was then left at a counter while he checked in other clients (some even new) so why could this not be done for me??? I mean are these people even trained properly? Seriously I am not making this up. I was told that because my car would not pull up in their computer system,
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