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Businiess name:
Green St Cleaners
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Review by:
citysearch c.
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Review content:
I dropped off a brand new and extremely delicate blouse that I had just bought. It is a habit of mine to wash/dry clean anything new before even wearing it. My error was to not inspect the work upon pick-up. \r
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When I decided to wear my new blouse, on a special occasion, I discovered a hole in the blouse on the vertex of my shoulder as well as outstretched fabric at the hip level. My figure is athletically lean so the stretch was quite noticeable. Due to time limitations that day I had to leave my blouse on as it was. I know for a fact that this blouse was intact when I purchased it, because I inspect every inch of any garment at the store before buying it. \r
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It is not so much that someone by accident caused a hole in it while dry cleaning it because mistakes occur and these are repairable. My principal complaint relies on the fact that the store owner sarcastically implied, with a smirk on her face, that I had produced the damage and was intending to blame them. Thereafter, she immediately pointed at her employee, as a means to direct any possible accusation on her, and followed by assuring me that her employee was a cautious one!? That was an insult to my knowledge. Being a regular customer as I had been I already knew that the owner herself, as well as her daughter, was often involved in the dry cleaning process.\r
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When she realized how inappropriately she had behaved, probably due to my dropped jaw and blank expression, she tried to make amends by offering to repair it. But that was it for me, her lack of class and professionalism, not to mention her attempt to direct my suspicions on her loyal employee, urged me to never return. \r
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Pros: ?
Cons: Deflecting responsibility for their careless work on client
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