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Businiess name:
Doubletree By Hilton Hotel Torrance-South Bay
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Review by:
citysearch c.
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Review content:
I HAD SUCH A TERRIBLE MOTHER'S DAY EXPERIENCE AT THIS PLACE, I AM WRITING THIS REVIEW RIGHT AFTER THE MEAL!
Never attend any type of special event at this place. Easters, Mother's Day, whatever. Get this. You have to make reservations to go eat at their Mother's Day Brunch. Sounds reasonable enough. I made reservations one week in advance, asking for a nice table for my mother and I. We arrive early and are the first ones in line. This hotel has two sittings. One at 11am and the other at 2pm. Mom and I opted for 2pm.
Mom and I are the first in line. All of a sudden this bunch of people show up. They start to peep into the banquet hall. Our hostess says, ""No. You need to get in line."" One of the women from the party checks her name, sees it on the list and sits down next to the banquet door. She then sneaks in! The hostess says, ""No. You have to get back. You...(waiter's name) go get her back."" Another waiter shows up...and here is the kicker....sneaks the rest of the party around the back hallway so no one notices. I then notice a bit later from a crack in the door that the entire party are helping themselves to the buffet. Keep in mind that we are still waiting in line and it is 1:50pm.
I tell the hostess, ""So when are we going to eat?"" We are then sitted and that same bunch who snuck in have dug into all the food first.This hotel is a joke. I understand tipping, but these people pushed themelves into the banquet hall and the manager did nothing. She apologizes later, but I flat out told her, ""I do not accept your apology. You saw what happened. Please leave us alone."" She then stands there and says, ""I am sorry"". I then reply, ""Your apology is not accepted. Please leave me alone."" She just stands there. ""Miss, please go away. I will pay my bill and leave. Send me my bill. I want to pay my full bill. I do not want anything. Now please go away."" The manager finally leaves. Unbelievable that this establishment is still in business.
I was not looking for a free meal. I paid my bill in full. The nerve of the management to pretend not to notice. She tells me later, ""I talked with the waiter."" Yeah right...what a joke. The rest of the staff suffers as my tip was almost nothing. I normally tip over 20%, sometimes 25%. Not this time.
My future party event at that hotel is cancelled. I will never send any guest to that hotel again.
Here is a tip. If you want a good buffet at a place that will treat you well, go to Grand World China Buffet in Torrance! My biggest mistake was not taking Mom there on Mother's Day!
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