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Businiess name:
Driver's Way
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Review by:
citysearch c.
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Review content:
My interaction with sales was top notch and the sale process was a pleasure as expected. This was the second vehicle I purchased from them because I was happy with the first one and the experience. However, I returned the car I purchased when in cleaning and waxing it the next day, we discovered ""crows feet"" patterns in the paint which is indicative of hail damage. This is a big deal because hail damage will eventually cause the paint to flake off. \r
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In discussions with the service department, I was told that the service manager was familiar with the car and would get back to me. He did not but instead had the poor sale associate call back. I was told that they knew the damage was there, the only fix is to repaint the car, and repainting the car would devalue it, so they didn't fix the damage. I said repainting fixes the damage and I would accept either having the car repainted or compensation for me to get it repainted. \r
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The case went to the General Manager who said they would not do any remedy go ahead and bring the car back. I was told the price was adjusted for the damage which is partially true. According to Edmunds the condition of the vehicle would drop from outstanding to average (which is not a certifiable condition) and reduce the price about $4500. The price was about $1500 from retail / where they are pricing other cars. I told them that if the damage had been disclosed, which it was not, I would have been able to decide if the price reduction vs. the damage was a good deal for me. \r
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Basically, they paid too much for a damaged car, choose to put in on the line and hope no one would notice as unless you have seen hail damage on paint you would not know, instead of taking a loss on an error. Instead of customer satisfaction, they choose to accept the car as a return and put it back on the lot as a certified car (not value or clearance) without acknowledging the damage. \r
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This is not the Driver's Way I knew from my last experience nor what I expected. It makes me wonder what other items pass inspection that should not. I used to recommend this dealer to everyone who was looking for a car - not any longer. I am currently purchasing a vehicle from their competitor and recommend to anyone to do the same.
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