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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
The customer service at this place is terrible. First of all, they don't take appointments because, according to a staff person, they ""have too much business to bother."" So be prepared to have nowhere to park in the overflowing lot and get ready to wait 4-6 hours or more for service. Hard if you don't have 2 cars. \r
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I took my Honda Civic in for new brake pads in October 2007 and found I needed rotors and pads both. After replacing them, they continued to squeak terribly--with the NEW brakes-- until now (June 2008) so I took it back today to have them take another look. Turns out I need back shoe brakes...not sure why that wasn't an issue in October whatsoever...but anyway ended up giving them permission to do what needed to be done. I waited all afternoon and evening for them to call and let me know when I could come pick my car up, and finally tonight I called THEM to get a pick-up time (I had taken the bus back home hours before) and after 3 minutes of nobody picking up the phone, the man who finally answered said, ""oh, that car is supposed to be picked up for tomorrow morning."" It would have been nice of someone to tell me that-- they were already closed and everyone but him had left. Also, both times I have taken my car to this place-- the second time not expecting to need any additional service--I have been uncomfortable about their trustworthiness. Find a more honest, organized, customer-oriented place to fix your car.
Pros: convenient location on city ave
Cons: customer service and trustworthiness
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