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Businiess name:
A Star Air Conditioning
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Review by:
citysearch c.
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Review content:
Had to wait for the technician for two hours, and he never showed up.
Called two times to check if he is coming, the first time I was told he is on the way and he will be there within 20 min. 40 min later nobody came and I called again.
This time I spoke to another girl, who blamed me that they don't have the correct address, because of my accent and suggested I should call someone else...!!!!
Shame on you!
RESPONSE FROM A STAR Air Conditioning:
Dear customer,
I am sorry for the unpleasant experience. We as a company appreciate our customers time and we always try to be there when promised.
However during these busy hot months some service calls may take longer than estimated. In your case our technician had to go and pick up a non stoking part in order to repair the previous customer's AC. We try to communicate to our customers when we are running a little late and when we are on the way. Our same day service guarantee assures that you will get service the day your promised.
Please contact us and I will personally make sure your call is handled promptly and on time. May I recommend a early morning appointment so that the technician can be there at the start of his day.
Julian Gogonis,
Manager
A Star Air Conditioning
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