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Businiess name:
Flanders Heating & Air Conditioning
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Review by:
citysearch c.
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Review content:
Flanders has an extremely inappropriate system of dealing with their customers.\r
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They have three service tiers: (1) Gold, (2) Silver, and (3) Bronze. The more you pay, the faster they come to you. In other words, if you are not paying for the higher priced Gold service, you don't get immediate service. For example, my mother-in-law was dying of cancer (with home Hospice), but because we didn't have Gold service, it took three days for them to fix our heating system. The electric heaters we borrowed didn't really heat the house properly -- which was absolutely unacceptable with a sick elderly woman in the house. And to add insult to in jury, I actually saw Flanders trucks whizzing by our neighborhood that afternoon and evening . That was absolutely unacceptable. I later found out that they were heading over to service Gold Tier customers.\r
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In short, money talks for Flanders. You grease their palm (i.e., pay more for Gold service), the better service you get. Personally I don't care
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