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Businiess name:
The Fish Factory
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Review by:
citysearch c.
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Review content:
Fish Factory used to be the place to get for me but, in the recent past I have had to go elsewhere. I bought a new setup last summer but, when the seal burst due to a caulk bubble they were unwilling to fix it for me due to liability issues even after I offered to sign a release. They said they would call me back to let me know after speaking with the owner and, I never heard from them again. I was never very concerned that at least half of my fish died within a month of buying them there but, trying to get me to buy a new tank after telling me the one I had was an easy fix? As far as I am concerned if they can't return phone calls or make "easy repairs" that I would happily pay for AND sign a liability release I will go elsewhere. I even told them I was switching to saltwater which is very expensive and needed to restock my tank, buy augmenting equipment and various expensive accesories. If this is the customer service they supply now that the owner's daughter no longer works there th
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