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Businiess name:
Sundek Of Austin
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Review by:
citysearch c.
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Review content:
T project was completed the first week in April, As of today July 19th I have been unable to get Sundek to come back out to do touch up work, or even provide me with appropriate paint so I could do the , job myself.
Communications with Sundek is very poor and they to not deliver on promises. And they also do not follow through on paying for referrals as advertised. Overall they are very unreliable. I asked for a quote on additional work to be done,and 2 1/2 months latter still no response. I need to find someone else to do the work.
RESPONSE FROM Sundek Of Austin:
Sundek of Austin apologizes for the lack of communication and professionalism with Mr. Flemings project. The production manager over his project, was been dismissed from employment. On July 10th, a crew was on property and power-washed the entire driveway to address Mr. Fleming's concern with tire marks. On July 19th, a crew was on the property and driveway areas were re-textured and re-colored to address customer's concern.
Sundek of Austin has been standing behind their products, installations, and referrals since 1984. Customer referrals have been a vital part of Sundeks business and to show appreciation, a payment is mailed to the referring customer after the referred project is completed. On July 25th, a referral check was mailed to Mr. Fleming for the referral of the Ramsey Residence. We appreciate your business and feedback.
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