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Businiess name:
U.S. Air Conditioning & Heating
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Review by:
citysearch c.
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Review content:
I can say without hesitation that US Air Conditioning & Heating are without question a top notch company. Through no fault of their own, a valve in my a/c unit was defective. I placed a call and a technician was here within an hour to resolve the issue. Since they cannot stock every part on their truck, the unit stopped functioning before it could be replaced. The best part of my experience is to follow. When I called 3 days later on July 5, 2014 the technician, Mike Glines arrived within 30 minutes. He quickly accessed the situation and took action. He replaced the filters, determined the issues that were causing the part to malfunction and identified another part that was in need of replacement. Less than an hour later my issue was resolve. Mike also promised to arrange to have the part replaced within a week to avoid further issues down the road. On July 7, 2014 I received a call informing me that Mike would be arriving around noon to replace the parts. This was less then 48 hours since his original visit. He arrived promptly and within 90 minutes the parts had been replaced and the unit has never functioned better. To say that Mike is the ultimate professional would be an understatement. His troubleshooting skills are second to none. His demeanor could only put you in a great mood regardless of how you felt before he arrived. He was courteous, efficient and not only that, he made my day. He is a great guy. In the future should I have an issue with my unit, I will be requesting that Mike Glines be the one to come to service it. In fact, if that means I have to wait an extra day or three, so be it. I could go on for hours about how great the service was but I think you get my point. Not to take away from anyone else at the company, but in my mind, and I have dealt with other customer service ""professionals"" in my 46 years, that without a doubt in my mind, Mike stands at the top of the list and that is in a good way. If you have air conditioning needs I would highly recommend US Air Conditioning & Heating....they certainly have a customer for life in my. As well, if I owned that company I would put Mike in charge of all training and give him a big raise. He is certainly an asset to your company and one that you would never want to lose. Thank you for your time, Scott A. Rogers Spring Hill, Florida
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