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Businiess name:
N.R.G Heating and Air
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Review by:
citysearch c.
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Review content:
I have had N.R.G. Air to my home twice now. The first time was a rough one. Get home from work at 10 pm to a house with out heat in sub freezing weather. Remembered this company from one of there adds, but called around anyway.
For the most part, all the other companies had there phones answered by answering services. Some gave you the option of paying an after hours fee for a tech to come out, others you had to wait till they started up in the morning.
N.R.G. Air had people answering the phones even at that hour. They did not charge extra to visit and were at my house within 2 hours of my call. (I think it was under an hour and a half) Both the not charging and actually having someone come out blew me away and apparently they go on calls around the clock!
They quoted the cost to repair on site and it was a flat rate, so labor and everything, no surprises. It's been almost a year, so the details of what they did are a bit shaking at this point. However this really impressed me and stuck with me.
More recently I had them out again. No heroics this time, just a general check up. The tech was polite, wore booties which I forgot about from the first time, also amused me as I have tile or concrete in the areas he was going, but no worries. Quick and to the point.
Would highly recommend these guys! No hassle and everything is either covered in there visit charge or within the quoted amount for the repair.
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