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Businiess name:
N.R.G Heating and Air
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Review by:
citysearch c.
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Review content:
This past winter, my thermostat broke and I called NRG Heating and Air Conditioning to fix it. They replaced my thermostat and charged me close to $300.00, which I thought was a bit pricey. This past week, my thermostat stopped working again. A friend of mine looked at it and said that the thermostat was not wired correctly. I called NRG to replace it as it was still under warranty for parts and labor. Even though it was the hottest week of the year, NRG refused to come out the same day to fix it and scheduled the appointment for the next day. The appointment scheduler on the phone actually said they couldn't fix it the same day because it was so hot and many of their other customers had broken thermostats that they installed. I received a call the next morning stating that one of their technicians did not come in to work so they had to move my appointment to a later time. Once the technician did arrive, they installed a different thermostat than the one I had before. The new thermostat was not programmable like the one I originally paid for in winter. I asked him why and he said it was actually a better thermostat, but not programmable. I don't consider a replacement with less features to be an upgrade. The new thermostat was also much smaller than the original and you could see the ugly marks on the wall where the first one had been. It was only after I pointed this out that they placed a ""beauty plate"" around it to cover the old marks. After installing the new thermostat, the technician could not get it to work and did not know why it was not working. He made some phone calls and continued to try to get it to work. About 20 minutes later, I asked him why it wasn't working and he became very rude with me. All I did was ask why he couldn't get it to work. Once he said the thermostat was working, I signed the required paperwork and immediately asked the rude technician to leave. I would not recommend this company to anyone and will never use their services again. After searching the internet, I found other websites with very negative reviews from customers whose experiences were even worse than mine. I encourage everyone to do their research before utilizing this company. \r
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