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Businiess name:
Comfort-Air Engineering & Primo Plumbing
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Review by:
citysearch c.
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Review content:
After being referred to Comfort Air from a former employee, I was really looking forward to a great experience. Over all our experience was satisfactory, only saved by Conner and Tony.
Our part needed to be pulled from the furnace and looked at to see what we needed. The furnace is old and we understood, even thought we were displaced from our home for more then 24 hours. I was told the parts guy wanted to actually see it...okay fine. Conner left my house for the second time and said someone would be in touch. Nobody ever was. I had to call that night and try to find anything out but by then it was too late. I was told to call back and speak to Mark in the morning.
I called promptly at 8 and ask for Mark, he's on the phone so I leave a message. 30 minutes later I get a call back and he says he's found the part and gives a quote. I tell him I'll call him back after speaking to my husband. I called back an hour later and spoke to Janelle and told her we were good to go, she seemed to know what we needed done, even referencing certain parts, and scheduled me in-between 12-5.
3:45 in the afternoon rolls around I still haven't gotten a call that Conner is on his way back out. I call for an update and after a few minutes, Mark gets on the phone and informs me that he never ordered the part because he never heard back from me. To say that I didn't appreciate his tone and his wording is an understatement. I informed him, yes I did call back and Janelle scheduled me. Sounding very put out he tells me he'll "See what he can do," and hangs up. As close as you can get to hanging up on a person as you can get. I was extremely disappointed in his manners and the lack of customer service skills he exhibited.
Everything worked out only because of Tony and Conner. If it weren't for them, I would have been extremely dissatisfied with all aspects of Comfort Air. I don't know how I feel about recommending Comfort, simply because I wouldn't want anyone to have to be spoken to the way Mark spoke to me. I was in the service industry for many years and that man is severely lacking skill.
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