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Businiess name:
JOANN Fabric and Crafts
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Review by:
citysearch c.
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Review content:
I am doing a special scrapbooking for a family member. My aunt started the project a year ago and is unable to continue. It seemed that the paper that I needed had been discontinued. I drove to all the stores in my area on a Saturday and ended up 35 pages short. I was referred to the Allentown store by the Reading PA store. I explained to the sales person who answered the phone in Allentown what I needed along with SKU numbers and names. The sales person assured me that it was the correct product and I woke up the next morning ready to make the 2 hour drive up to the store. \r
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Upon arriving, I asked to buy the paper which was being handled at the front desk. It was the wrong paper. In fact, it was exactly WHAT I TOLD THE SALES PERSON I DID NOT Want. It seemed that there was a computer glich at all the stores. THe sales person kept telling me that that was the computer told her. Did it matter that I spent 20 minutes on the phone with her explaining all my issues for the whole day?\r
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The sales person referred me to Michelle, the manager. Michelle made continuous excuses for her sales person, and actually told me that I had too high expectations because ""People do make mistakes and it is HER job to defend her sales people."" She also told me that I should not be raising my voice to her. If she does not want to deal with upset customers, maybe she does not belong in a management position. \r
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It seems that Joann employees in Whitehall accept no responsibility for their mistakes, and I am guessing that that incompetence is starting with their management and working its way down the employee chain.\r
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I will no longer shop at Joann's. My money will easily be accepted at Michaels or A. C. Moore. And I will get better service as well.
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