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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
Best Buy offers their Product Replacement Plan which esentially is an insurance policy for a given number of years. Whenever I buy an expensive item from them I am sure to purchase the extended plan. This is not simply an extension of the manufacturer's warranty. Instead it covers your product against other defects and problems also. Though their prices are not best compared to their competitors, they are quick to offer price matching. Once I get them to give me the same price as their competitor's then it only makes sense to buy from them and purchase the product replacement plan.
PROS: Good selection, friendly staff, excellent product replacement plan
CONS: Poor customer service staff, high prices, lack of selection occasionally
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