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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
i am very disaappointed with bestbuy.com. i purchased a t.v. on bestbuy.com for a store pick-up. i expected it to be an easier way to shop.i couldn't be more wrong. when i arrived at the store i had to wait in line for approx. 15 min. after i told the cashier i was there for in store pick-up i had to wait an additional 15 min.for my products to be brought up to the entrance. when we arrived at home my husband discovered that there was a defect. we called the 800# and told them of the problem. they told us to return the t.v. to the store we picked it up from(deptford) and they would exchange it for the same product. we called the deptford store to tell them and they said no problem bring it back. my husband proceeded to pack up the t.v and drive back to deptford in the snow. when he arrived at the store they changed their story. they said because we purchased it on line with in store pick up we would have to wait 48hrs. before we could exchange the t.v. i would advise everyone to not us
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