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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
CANNOT BE TRUSTED WITH A SIMPLE OIL CHANGE! \r
My wife stopped in to Firestone in Homer Glen (where she's gone for every oil change since they opened) for a simple oil change with my 3mo. old son today while running errands and left with a mess! After about 30 minutes in the waiting room she finally heard the sound of her car being started and thought ""they're finally done""....she was wrong. She took a look out the window to the garage to see the tech. throwing towels down all over the oil covering the floor that sprayed out from the car. Another 30 minutes later and she was finally notified the car was ready. The tech. said there was a problem with a gasket, after my wife asked him for more details he finally said there were 2 gaskets on the filter which caused out to spill out. What happened was this tech who we trust with our vehicle that drives our 3 month old son around and who supposedly is qualified to change oil and tires on cars all day long, never bothered to make sure the rubber gasket on the oil filter came off with the original filter and also didn't bother to look at the oil filter mount on the engine nor clean it before installing the new filter! Therefore, the new filter was installed on the filter mount with the 2nd gasket stuck on there and oil sprayed all over the place. They told my wife they cleaned it up and everything was good to go. Well, thankfully we don't live far because all the oil that sprayed out was now burning off the engine and smoke was emanating from under the hood and entering the passenger compartment with my 3mo old son in the back seat. My wife had to open the windows on this 19 degree day so they could breath. When my wife arrived home she explained to me what the tech told her and asked me to take a look at the car and that she has to leave the garage door open due to all the smoke. I took a look and had to run for some towels and oil pans as there's oil dripping on the garage floor from the bottom of the engine. I immediately called the manager of the store to find out why this was allowed to happened and to convey my sentiments. All he could tell me is if I wanted I could come back and they could try to clean it with degreaser.....why wasn't this done in the 1st place???? I have a car that's smoking so bad I can't drive it with the windows up, I have oil puddles all over the garage floor and a trail down my driveway and I should now waste my day driving back there so they can clean it again the way it was supposed to be cleaned, then come home to clean my garage floor and driveway? I shouldn't neglect to mention when I went out to double check the dipstick I found out it's been overfilled! So now my Saturday is spent cleaning oil from my garage/driveway/undercarriage of the car and then pulling the oil pan drain plug to get the oil to the proper level. The tech also told my wife she needs new wiper blades (the Goodyear wiper blades on her car are 2 months old), and she also needs a new battery because ""in the cold weather it might not start"" (also something he never bothered to even look at as if he took 30 seconds to wipe the dirt from the label on the battery he'd have seen the date on the battery and realized it's only 1 year old and definitely not in need of replacement). So very disappointed.
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