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Businiess name:
Bothell Way Garage
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Review by:
citysearch c.
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Review content:
Bob and BWG performed some serious structural repairs on my New Beetle, and treated me fairly and with respect. They came recommended by another mechanic that doesn't do frame-work, so I felt good going in. And I wasn't disappointed. The cost was exactly as estimated and the car was ready when promised. When I got home and discovered a center-cap emblem was missing from one wheel, I called back to ask if it was still at the shop. Bob said no, that it probably fell off en route, but replaced it for free without hesitation regardless.
Three months later, part of the lower grill was separating from the bumper, and BWG put it on the lift & re-attached it, no charge!
In a world full of self-interested business-people looking a today's quick revenue, Bob Nelson understands long-term customer satisfaction and relationships. Like another reviewer said, "I don't want to visit any garage", but if I have to, I can't imagine going anywhere else! My fear and dread of auto repairs are gone!
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