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Businiess name:
Advance Auto Parts
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Review by:
citysearch c.
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Review content:
My initial satisfaction with the store and their employees was short-lived by the actions, attitude and poor customer service of the manager.\r
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I purchased an item at the Germantown Advance Autoparts store # 1671. It was not a cheap item and I could have purchased it on-line at a lower cost but decided to continue with the transaction because the friendly sales people (a man and a woman) told me that there is a $20-off coupon in their flier and they would sign me up to receive it. I was informed that as soon as I received it, I could return the item and they would honor the coupon. The receipt indicated that there is a 90 day return for this item. After re-confirming this information with both employees, I left the store, a satisfied customer.\r
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2 months later, the flier arrived in the mail and attached to it was a $20 off any $100 spent coupon. Armed with this coupon and the item I had purchased 2 months prior, I went back to the store. When the lady attempted to use the coupon, i
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