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Businiess name:
United Dental
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Review by:
Guest
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Review content:
Just left United Dental in Redwood City, and I am never going back again!
In the past 2 years, I have had 5 different dental hygienist, two cancelled appointments (after arriving at the office), and have to reshuffle my appointment 5-6 time on the phone. Apparently United Dental has a consistent staffing problem!
My poor experience with United Dental can be traced to the following issues:
1. To start with, United Dental always push hard for extra cost procedures.
a. A $150 laser disinfection procedure. After a deep cleaning, I was strongly advised to pay for a laser disinfection procedure. It turned out to be a 40 seconds procedure, by shinning a portable laser source with a fiber optic tip.
b. A $75 antibiotic pill per each deep gum pocket. It would have cost me over $1,000, which I refused. I will be paying for something without any lasting effect!
2. United Dental cannot retain good dental hygienist, the last one that left was the best I had.
3. The dentist at United Dental compares dental hygienist to that of a nurse taking your temperature and/or blood pressure, no wonder she is having hard time keeping them. She should understand that there needs to be a trust & bond between the hygienist and the patient! I don’t want a stranger working on my mouth every couple of visits!
4. After complaining about their frequent hygienist change, I was refused service and told to comeback for another appointment. If I did, that will be my third trip for a simple cleaning procedure!
That was when I decided enough is enough!
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