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Businiess name:
Brothers Carpet Cleaning, Inc.
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Review by:
citysearch c.
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Review content:
I wouldn't use this company again. Unfortunately there was a bit of a mess with scheduling; the original employee called out sick and the backup cleaner arrived late. The guy who came was fine. I could tell that he shampooed the carpets, but after they dried they didn't look much different. I could still see some stains that hadn't been removed, and it just looked like he didn't spend that much time trying. The prices were competitive, but I will probably use a different company next time.
RESPONSE FROM Brothers Carpet Cleaning, Inc.:
As soon as we heard that Mr. Johnson was not happy, we called him to get more details. Mr. Jenson was not fully aware of our Satisfaction Guarantee, so we were able to schedule a follow-up cleaning to address his concerns. Once done, he told our technician John that he was happy. We appreciate being given the opportunity to make this transaction right.
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