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Businiess name:
Castle Chevrolet
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Review by:
citysearch c.
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Review content:
I received the absolute worst customer service from this business! After settling on a deposit (since we are out of state), giving my credit card information over the phone and receiving a SIGNED bill of sale for the SUV contingent on inspection, from David Elsin, your UNETHICAL, sales manager, we received an email 3 hours later stating that the vehicle had been sold to another customer. In said email David Elsin stated, ""I had a local customer in my showroom on a slow Thursday night and decided to make the best decision for my store."" I don't think you realize the power of social media and a writer with a fire beneath her! Today, I called your General manager, Pat Wells. Not only was he snarky and condescending in tone, he saw nothing wrong with the illegal business practice and we are now concerned that your company has our credit card information. Or was there something wrong with that vehicle and you didn't want it to go through a thorough inspection off-site?? We are also concerned for your future customers. It is clear that your company is more concerned about earning a ""quick"" dollar more than a loyal customer. The BBB, Illinois dealer licensing, yelp, google, Cars, Kelley Blue Book, business insider and any other avenue will be receiving a scathing review of your shoddy, illegal and unethical business practices! These complaints will cost you a whole lot more in business had you stood by your word and the BILL OF SALE or at least apologized for such HORRIBLE customer service. Your dealership and management is shady, corrupt and unethical and it is apparent in how you handled this sale.
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