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Businiess name:
Benjamin Franklin Plumbing of Charlotte
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Review by:
citysearch c.
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Review content:
My husband and I own a small home services company. Because all of our clients have used our services for many years, they often call us for projects outside our scope of business. We are not plumbers, so although we have 2 small plumbing contractors whom we work with on a regular basis, we suggested one of our clients call Benjamin Franklin Plumbing for an ER job that had to be done immediately. They needed a toilet fixed in an older but very well maintained home.
The service person comes out and says that he cannot fix the toilet. Of course he never tells them the actual problem with the toilet just that the toilet needs to be replaced. Because of the rough, the toilet is an odd size but can be ordered for around 500 dollars (it is a handicap accessible toilet).
The ""plumber"" did not tell them that the toilet could be ordered. He told them that the toilet was not available to fit the rough and that it would cost...(hold on to your seats) 1800 dollars to install any new toilet. 1800 dollars to install a toilet and the plumber stated that there would be no warranty on the work. For that price the plumber had better be at my house in the morning to wipe and powder my rear after using it.
What a crock. Even if the price to order the toilet is around 500 bucks there is no way that a toilet installation would ever cost 1300 dollars in labor unless they were planning to replumb the whole thing.
Ohh and they charged a 70 dollar diagnostics fee and never told the people what the diagnosis was...I will never, ever recommend this company to any of our clients. From now on we will go ourselves and turn off the water supply until our reputable and honest plumbers can get to the residence.
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