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Businiess name:
Brickyard Kennel
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Review by:
citysearch c.
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Review content:
I heard about Brickyard Kennel from a friend and decided to use them after checking out the web site (which makes the place appear very nice). I dropped off my medium sized very friendly dog for a 5 day stay and paid for extras including day care and a dog wash. When I asked what these extras included or consisted of, I got a very mixed and confusing explanation. I asked for a tour and got one with hesitation. (the place is dark and depressing with no real green space outside - I was wondering the whole time where my dog would go to the bathroom?). During the tour the staff quickly took my dog and put him in a kennel..there were different sizes and I never was given a choice or an option or an explanation of what I had paid for..the communication was very poor. I left feeling a bit uneasy. 5 days later I returned to pick up my dog. The staff had no idea who I was or who my dog was when I showed up. They had him in a different place because he had just been washed. (I must say he was very clean and did smell good - one positive thing) They brought him out to me and said nothing.. there was no thanks for coming, no info whatsoever about his stay, nothing. The communication was very weird and cold and non-existent. I left and my dog peed on the floor on the way out...guess he had been holding it for a while.
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