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Businiess name:
Brickyard Kennel
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Review by:
citysearch c.
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Review content:
Dog lovers... go somewhere else! I found Brickyard Kennels online and was impressed by their Web site. I called for more information and talked to a friendly woman who made me feel comfortable boarding my dog there. When I dropped my dog off, it was a completely different experience. The girls at the front weren't as friendly as I would have expected, and they were clueless about what services I had ordered. I had to remind them twice that we had reserved a premium room including play time for my dog. When I had asked to see the room my dog was in, it was completely different than what the Web site had promoted. I was then told that the staff would leave at 5 p.m. and wouldn't be back until 9 a.m. the next morning. That meant that my dog was locked in a room with no human interaction or way to relieve himself for 16 hours. Unbelievable! I was expecting the personal service and attention that the Web site promoted, but that is obviously not their intention after you drop your dog off. When we picked up our dog the next day, the lady made sure to let us know that she had to clean up our dog's throwup. He was obviously distressed and upset and got sick. It's almost like she expected an apology for her having to clean up after him. Perhaps if he had a place to get sick / go to the bathroom, it would have been a different story. Also, the pictures on the Web site display a much better environment than what I saw. I thought the place was a dump. Plus, the employees didn't seem like true dog lovers that were interested in my dog having a good experience, but houly employees just there to collect a paycheck. The energy was negative and made me feel very uneasy. If you plan on having your dog stay there overnight, make sure you check it out first. I found it to be dirty, depressing, and a poorly run business. I will never take my dog there again!
Cons: Unfriendly and unprofessional staff, dirty depressing kennel, poor service
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