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Businiess name:
Family Video
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Review by:
Gina L.
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Review content:
The Hollywood Video in Homewood has consistently charged us for movies that we did not rent. It actually sounds kind of funny, if I ran the random list of movies we were accused of stealing. Basically, they experienced some sort of computer error, which did not have to turn out sour. However, after repeatedly speaking with their mangers about resolving the issue, we came up at a loss in the end. They would often apologize and say they fixed the glitch, and would not let it happen again. They promised to request identification whenever somebody attempted to rent on our account, and noted our account to reflect that promise. They couldn't’t keep that promise and they became less apologetic and more blaming and rude after a couple months of disputing the ridiculous issue. So, we tore up our card and crossed the street, where we found “Family Video”, a place that I highly recommend!
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