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Businiess name:
Oakbrook Pediatrics
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Review by:
citysearch c.
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Review content:
I have never been treated with such disrespect at a place of business before. My son is 6 1/2 months old and since birth, we have been going to Oakbrook Pediatrics. Dr. Tillman was very kind and helpful, but the office staff is always rude to me. They are never friendly when I call or when I go into the office and the people who answer the phone NEVER know what they're doing. They will put you on hold several times in the course of 1 conversation. The woman doing the check outs acts like she hates her job and seems inconvenienced when you 'bother' her. One of the staff members, Andrea, was blatantly rude to me about scheduling a time for my son's RSV shots. When the appointment was FINALLY made, we showed up and the shot was not there. They were not apologetic at all for inconveniencing me. There is extremely poor communication in the office and they are resistant about being helpful. If you ask the doctors or nurses questions, they act like you're bothering them. They seem more worried about getting out of the exam room. I always have to wait for a long time before getting called back, then once I am finally called back I wait in the exam room for 30-45 minutes before seeing a doctor. I notified them yesterday that I would need to leave this practice and find a new pediatrician due to the poor treatment and inflexibility. I will never bring my child back into that office.
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