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Businiess name:
G2 Salon/Gentiana Salon
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Review by:
citysearch c.
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Review content:
So, I noticed that there is an Eversave deal for this salon today and decided to check out reviews to see if it was worth purchasing. I have to say that, whilst the majority of customer reviews on this website are very positive for the services offered, I would not go to this salon based on the owner responses to negative reviews. Whether or not the owner agrees with the negative review, it is bad business to become defensive and badmouth customers--what ever happened to the customer is always right?
I have seen bad reviews for other salons which the owner responded to with an offer to return and try the service again at a discounted rate for instance, and simple apologies for what might have (or not have) been an off day. Either way, these places come across as much more professional and I am therefore much more likely to go there for beauty services.
I do want to emphasize, I have never been to Gentiana myself; the beauty services could be wonderful, as could the customer service, but I thought it important for the business to note how their responses to reviews on this website are turning at least this customer off.
I highly recommend rethinking your approach to negative reviews so that they better reflect you as a business owner, and your business. I for one would not be interested in returning to a place which belittled me for being dissatisfied with their servies.
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