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Businiess name:
Rick's Carpet & Flooring
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Review by:
Charisma H.
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Review content:
This company is the absolute worst. It's wholly mismanaged from the top to the bottom. I contracted with them again in April of 2015 to install hardwood flooring on the main level and to recarpet the steps.
The day work is set to begin Abe, the manager responsible for ordering materials and scheduling the jobs, calls to tell me that after starting the job, he has "bad news". The glue used to install the previous floor is not coming up easily. I was presented with two options, to float the floor using cork for a cost of $4.14 per square foot, or to out down a compound that will get the glue up and then to use a concrete leveler called Ardex at 5.67 per square foot. I was told that the flooring could not be installed without either option. I quickly did the calculations and was immediately incensed! At approximately 600 square foot, option 1 was around $2,400.00 and option 2 was $3,400.00. THERE WERE NO OTHER OPTIONS! Who does this? And why wasn't this considered/explained initially?
Goes down hill from here..After returning from work travel (on Memorial Day), I arrived home to... a complete disaster. I'd had the walls painted prior to the installation of the flooring (naturally) and upon walking in, there was Ardex along the walls, the base molding and the newly installed carpeting. There were dirty HANDPRINTS on all the walls. To top it all off, the floors were dirty, (saw dust, glue, putty etc caked/coated the floors. And the quarter rounds were absolutely atrocious. None of them met in the corners and at one point, the installers had trapped the phone and security wires INSIDE the quarter round. I was horrified! I immediately called Ricks and left messages for Abe and asked to speak to the owner. The owner never met me or responded to any of my calls. Abe, the store manager, lied several times about coming to my house and "supervising" the work. It took them months to complete the job (JULY 2ND!) New locks were installed b/c the worker quit and kept my key and on and on. NEVER AGAIN!
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