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Businiess name:
Alexandria Tire Center
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Review by:
citysearch c.
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Review content:
I recently purchased four Goodyear Assurance® All-Season tires from Alexandria Tire Center, in Northern Kentucky. Without question, this has been the worst customer service experience in my lifetime, regardless of the product or service.\r
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On Tuesday, 7/21, I agreed to have the tires installed with an alignment included in the price. I elected to wait during this installation. Two and a half hours later I was informed that a bolt had broken for the rear alignment. I was told I would be contacted as soon as repairs could be made.\r
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On Wednesday 7/22, I was informed that a "Left Rear Carrier" was damaged during the installation process and would require replacement.\r
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On Thursday 7/23, I was informed that the "Left Rear Wheel Speed Sensor" was damaged during the installation process and would require replacement.\r
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On Friday 7/24, I was informed that I owed a total of $293.47 over my tire purchase price. The "new" figure included the tires, installation and parts necessary to r
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