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Businiess name:
Automotive Clinic
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Review by:
citysearch c.
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Review content:
I had been a regular customer. Brought truck in for a 120,000 mi SERVICE, not an inspection. They told me I had a lot of suspension issues, which I told them to fix at a cost of $1820. They told me that they would need truck another day, with no indication that it would be more than that. When I called the next day to see when truck would be ready, the owner told me that he didn't know, it was at alignment shop, it would be ready when it was ready, AND HE DIDN'T CARE that I was upset about losing the truck for another day. Worst attitude I have ever seen. Turned out the truck was ready that day, that was good. Then when I paid the bill, I noticed they had not charged me for oil. I asked about that and they said they hadn't changed the oil because I hadn't asked for that. Remember, I took the truck in for a regular SERVICING, and when does a servicing not include an oil change? They said I only asked for an inspection. They then asked me if there was a sticker on the truck indicating my last oil change. The answer is there was, it was THEIR sticker, but nobody bothered to look there or in their computer. So know after losing the truck two days and paying $1820, I still have to go to Jiffy Lube to get the job done that I had brought the truck in for. There was a long discussion with the owner, his wife, and the mechanic who wanted to blame the whole problem on me not giving them adequate information. They had no sense that there was any problem on their part and no remorse whatsoever. They are a bunch of jerks and I will never go back.
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