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Businiess name:
Sandy Animal Clinic
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Review by:
citysearch c.
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Review content:
Called to inquire about a declaw. They said we needed to have a consutation visit. Not once did they mention a $43 fee. Nor did they tell us to bring our cat with us. We talked with the doctor about the procedure for abotu 25 minutes. We get done with the consutation and go out in the parking lot to discuss our options and they run out to tell us that we owe them $43 for the consultation. We said they never said anything about a fee. The lady said she would talk to the doctor and cal us tomorrow. Next day they call saying the fee still exists. And we have to pay it. After many phone calls with the manager. She says she will reduce the cost to $31. She called me implying that my wife and I had issues. And that there must be some miscommunication between myself and my wife. Because my wife was the one to make all the calls. Not once did the clinic tell her there would be a fee. The manager basically said that the problem was between me and my wife and she didn't want to get into the middle of that. \r
I agreed to pay the $31 bill and they can have my cats records ready to go. \r
Never had a problem before this. But it is the principal of saying the problem is the communication between me and my wife. And never once stating that the clinic should be held accountable for charging me without saying. \r
They wanted to charge me $495 for a cat declaw. Halsey clinic will do it for $235. So basically Sandy clinic has been over charging me for years. Well they lost a good customer over $31 that they should have wrote off. I will never go back there again. I am local and love to support my local community and businesses. I buy local even if I do get charged more. it isn't about the money here. it is about the clinics manager saying it is all because me and my wife don't communicate. She crossed the line and lost a good customer for life.
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