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Businiess name:
Precision TV Repair
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Review by:
Guest
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Review content:
I paid Precision TV Repair $140 to repair my TV. A day and a half after getting TV back it is still broke. Asked for refund or repair. Didn't get it. On 6/4/15 I took my LCD TV to Precision TV repair and explained to them that sometimes my TV screen goes white with lines after it has been on for awhile. The front desk guy immediately charged me $39 (debit payment) for a TV inspection fee (Invoice Number 1150604571). On 6/9/15 Precision TV called me back and said they left my TV turned on for hours but it never turned white with the lines. So, by that logic, my wife, my eight year old, and I must have been mistaken about seeing white lines. Leaving my TV turned on for hours was also their idea of professionally troubleshooting the problem of the TV instead of properly testing its internal components. The guy on the phone told me for $99 (cash this time) more they could clean the TV and check the cables to make sure there would be no more problems from the TV (Invoice Number 1150609598). He assured me that would fix any further issues with my TV. A day and a half later the same white lines appeared on my TV. I took a picture and a video and emailed it to their tech guy. I told the first guy that took my money both times that at this point I either needed my TV repaired for the $140 that I already paid or a full refund (I had no intention at this point to give them even more money). He did not want to do either because he said he had to clear it with the tech guy (who ironically didn't come in that day). I called back later that same day and he still wouldn't give me an answer about repairs or a full refund and said he had to clear it with his boss (who ironically wasn't there either). He said they would call me back 6/15/15 but never did. Precision TV Repair took my $140 and did not repair my TV and they apparently are not interested in fixing it or refunding my money. All I have now is a broken TV and I'm out $140 for nothing. It's not right and they know it's not right.
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