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Businiess name:
Toyota of Huntington Beach
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Review by:
citysearch c.
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Review content:
I was told by my insurance company I should bring the truck to them for repair but first get an estimate on the labor and parts to fix my truck. I brought my truck in Saturday and spoke with the service manager I told him I did not have money to do anything at this point the insurance company just wanted a simple estimate and they agreed that they would pay all cost in the future. I was told at a couple other car automotive garages that I could have had a free estimate. anyways being so I informed him I didn't have the money to pay for the estimates and I would have simply drove it off the lot he told me not to worry about it and just sign and went on to tell me that I had a recall on my truck and they needed to keep it over night for recall repairs... so I agreed....the next day I was called to come and get my truck when I got there he told me I owed $135.00. I asked him if he did not recall me telling him that I did not have the money to pay for an estiment or I would have took my truck elsewhere for a free one.. he claimed he heard no such thing and that I couldn't take my truck until I paid for it..I told him I would have my girlfriend pick me up and we would try to gain the funds up.he said no he will have his guy drive me to my house pick up the money and come back which sounded truly untrustworthy of me with the so I scrounged together as much as I could and told him I had $90 he said well that's not good enough and I told him that's all I had and if you would have listened to me then I wouldn't be in this situation. what got me was he was just rude about the whole situation . even after the fact that a large portion of it was even paid for he insisted that he was right and I was the one that was wrong...,well the total cost of the estimate and repair came to about $1200 should I have him do the work? no thanks because I think himie needs a lesson on how to be a service manager...
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