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Businiess name:
RC Willey
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Review by:
citysearch c.
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Review content:
The customer service here was horrid. We bought a beautiful little princess bed that needed to be assembled. After talking with the customer service department and deciding that we would not be able to assemble the bed, they sold us their advantage delivery plan. We paid 79 dollars for a year of delivery and assembly service. The plan states this is a 5 star service where they will deliver and assemble and clean up afterwards. They showed up at the sceduled time wit this bed in a box. One delivery man was trying to wrap the box with enough packing tape to keep all the parts in. The other one informed me they do not assemble this because it is an RTA. When I asked what an RTA is, they looked at each other and snickered. They refuse to assemble it. Customer service started by telling us of course they would assemble it. They would redeliver and assemble it for us. Then they called back and said they could not do that. Then a different person said they could and would assemble it. Then they called back and said there had been a miscommunication. They do not assemble products that take that long to assemble. What?! They only do it if it is easy. I would do it myself if it was easy. They said there is a sign on the furniture that says RTA if it will not be assembled. Nobody ever told me what RTA stands for. I thinks it means refuse to assemble. Save your money on the ""five star delivery"".
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