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Businiess name:
Colorado Springs Dodge
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Review by:
citysearch c.
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Review content:
One of the most unethical dealerships around. And that should say something considering it’s a used car dealer.
First, we were told the car that we wanted to buy still had a factory warranty on it. We get to the financing department and find out otherwise. I get up and walk out and said you guys need to find a way to make this right before I buy. They call me back in and said “We will take care of the warranty”. Later I find out that this really meant there going to “add” an extended warranty to my loan at MY expense. They felt because the monthly payments didn’t go up that would be ok..YOU GOT TO BE KIDDING RIGHT!
Next, shortly after buying the car I called up to cancel the extended warranty. They said “Nope can’t do that”. I then look at the actual Warrant Contract (which is a 3rd party Warranty provider) and I see they clearly have a Cancelation Policy. I call the dealership back to let them know and they said that it doesn’t apply because I signed something else that voids that Cancelation Policy. Long story short, the powers to be at the Warranty Company had to call the dealership personally. And guess what, after that they were happy to cancel my policy. I talked to the General Manager at the dealership about the unethical practices about the Warranty Cancelation policy. He said he didn’t see anything wrong and he will continue to turn people away who want to cancel their warranties. I said really “Even after the Warranty Company called you and said what you was doing is wrong and made you give me the refund per there Policy”..He said “Yep”.
THIS IS THE GENERAL MANAGER PEOPLE!!. The unethical practices start from the TOP down.
On a last note, when we bought the car the Sales person only gave us one key. He said “Don’t worry; it’s not one of those laser cut/microchip keys. You can just make a copy of it”. Of course we later find out this was not true and a 2nd Key would be $200. I talk to the dealership today about this and said “Sorry we can get you one for maybe $150”….You GOT TO BE KIDDING.
This dealership will tell you anything to get you out of the door with a Sale. If something was wrong or misleading or anything of the sort, don’t expect them to step up and make things right. This is not just a bad experience with one person. I have had communications with at least 10 different people there. Just because there a big dealership don’t expect anything different than you would’ve got from a “Jim bob’s Auto Trader” on the corner of Nevada, type of operation.
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