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Businiess name:
Universal City Nissan
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Review by:
citysearch c.
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Review content:
Run away!!! Run far, far away. I get that car salesmen have to be aggressive, but at a certain point it becomes a hostage crisis. Then once you agree to purchase something you become the least important thing in the world. I walked in at 5:30 Sunday and didn't get home until 12:30. We waited at least an hour for the new car to get 'washed, detailed and a full tank of gas'. When they gave it to us, the inside was still caked in dust and I had to go get gas. Sure the salesman came with to pay for the gas, but what the heck was everyone doing while we waited? There were also a million little things that the salesman said that didn't exist once we were in the hands of finance. If you do choose to subject yourself to this place, bring a cheeseburger because you might be there for the equivalent of a work day. \r
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The next day the finance department called to let me know there were issues with my loan approval. He then went MIA for two days as I tried to figure everything out. Over the next week, I got jerked back and forth between the loan not being approved, then approved, then not, etc. Each time I was told I'd have to return the car, I made appropriate plans only to be told it was 'going' to be approved. This caused a ridiculous amount of stress and wasted a lot of my time and energy over two weeks. Finally, I spoke with the head of finance, who asked me to come in. When I got there, he had left sick and I was led into a room with four people who then proceeded to treat me like crap. Why did I drive over there for that?! At the end, the guy told me the loan was approved because they had told the bank that I made 3 times what I actually make. He blamed me for this even though the claim of income was NOT in my handwriting. \r
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Anything to sell a car and put someone else on the hook. RUN AWAY!!!
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