Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Enterprise Rent-A-Car
|
|
Review by:
citysearch c.
|
|
Review content:
Unfortunately our only means of transportation has needed THREE MONTHS of constant repair. Needless to say, my daughter and I have had to rent a car several times. We have been treated with courtesy and respect every time. The first car had a problem with the windshield wipers scratching the windshield and the engine had some sort of whine. When we told them upon return of the car, everyone was very apologetic and we were offered an upgrade for the next rental. I had also put more gas in the tank than when we took it and I was given some money off for that. The people at the Milford office are extremely nice and go out of their way to help, especially Emma and Samantha. I have been at the office when only one person has been there (taking care of me and trying to answer the phone and help those customers at the same time). Sam never put the customer on hold or lost her professional attitude and answered the customer's multitude of questions, then apologized profusely to me for the interruption!!! Since we had no other transportation we were not only picked up at our home, but we were ALWAYS taken home afterward. Last weekend my daughter rented again (the girls even tried to accommodate her by calling her when the car she wanted became available) and when she realized that she would need it for an extended period, the girls went out of their way to make that happen. I know that is their job, but we have requested a certain car each time (by now they know which car we like), reported any malfunctions with any car and once, when the car we wanted wasn't available at the time of rental, we were called when one came in and we were able to trade. I call that going above and beyond. I used another rental place once and now I wouldn't consider using any other place. We were never treated poorly and they ALWAYS listen to our comments on how the cars run (they even ASK us for our input!!!!) Thanks Emma, Samantha and everyone else at the Milford office.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|