Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
UPS Store
|
|
Review by:
Guest
|
|
Review content:
I had a terrible experience with UPS and the Renton Highlands UPS store. Not only did they not the perform the service, but the worst part was how they handled the customer service afterwards. On March 10th, 2015 I used the UPS store to send a package (containing original art) to my friend in Massachusetts. I chose the option where he had to sign for it. The store employee, Breeana, told me that if he wasn't there to sign for it after 3 times they would hold it at the local UPS faculty so he could pick it up. There was no mention of it ever being returned to WA state. They tried the three times to no avail and after learning that they could try again my friend scheduled one more time for them to deliver it. They could only give a window of time for them to be there, and they happened to miss him again. We found out they were returning the package to sender, back to Washington! I called UPS customer service and they told me that they had in fact violated their own policy. After the failed attempts, they should have kept it in their facility for five business days for my friend to pick up but they only kept it for one. They said I had to go back into the UPS store to get a refund. Once there a UPS store manager named Tony said he would file a claim and call within 48 hours. He never called. 4 days later I went back into the store to pick up the returned package (which I sent with another company with no problems.) Tony and another manager Kuppa told me UPS said they did nothing wrong, no refund. I called back UPS customer service and a manager named Craig again confirmed it was improperly returned to sender. He said the appropriate person would call me the next day and promised to call me to follow up no matter what the following night. I received a brief voicemail from a woman who only identified herself as UPS, and said no refund would be coming, they did their job. Craig never called me back as promised. One gigantic runaround.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|