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Businiess name:
Shawn Vorrath-State Farm Insurance Agent
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Review by:
citysearch c.
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Review content:
Moving to Vancouver after several years State Farm required us to get a local agent. Why? I don't know as we never needed to even see our previous two agents in person. Our first agent I had for over 10 years and not one issue or ""meeting"" with them. There were no issues at first until we continually received calls and emails about a ""meeting"" with our Shawn our agent. No information was ever given as to why we needed a meeting. Customer service issues we just call their CS number and have not had any issues. We had a claim that took the claims office over a month almost to contact me. I had called back, claim department had all the information and there was nothing further except for them to process the claim. After this we were completely harassed by her office getting phone calls, voice mails left consistently but no reasons were ever given to us for a meeting. We believe it was all about sales and getting more money out of their customers. It continued when she requested that we find a new agent? We had no reason to get a new agent as we never dealt with them prior to this office. I actually told her in an email not to contact me but only my husband after the last email from her. Since then she has contacted us again for a ""meeting"" but no reason as to why. Now evidently she called my husband today and emailed that she was sending our account back to our old agent in Oregon when we live in Washington state? Just have never had such harassment from a company ever before let alone straight from an agent. Whatever experience she has definitely has not prepared her for how to treat her customers, respect is a word she needs to learn and fast.
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